Customer Success & Solutions Manager

Key Responsibilities

Support the Sales Process: Partner with Sales teams to demonstrate product capabilities, answer customer questions, and help prospects evaluate solutions.
Lead Onboarding & Adoption: Guide customers through onboarding, training, and configuration activities while driving long-term product adoption and engagement.
Coordinate Implementations & Integrations: Work with customers and internal teams to support implementation activities, integrations, and data exchange requirements.
Manage Customer Relationships: Serve as a trusted advisor, building strong customer relationships and ensuring customers realize ongoing value from our products.
Capture Customer Feedback: Gather customer needs, enhancement requests, and product feedback, partnering with Product Management to shape future improvements.
Qualifications

Customer-Facing Experience: 3+ years of experience in Customer Success, Solutions Consulting, Implementation, Account Management, Product Support, or a similar role.
SaaS or Digital Product Experience: Experience supporting software, SaaS platforms, digital products, or technology-enabled services in a customer-facing capacity.
Demonstration & Training Skills: Comfortable delivering product demonstrations, onboarding sessions, and customer training for both business and technical audiences.
Technical Aptitude: Able to understand integrations, data flows, APIs, and technical concepts while working effectively with engineering teams.
Communication & Organization: Strong communication, relationship-building, and project management skills with the ability to manage multiple customers and priorities.
Who You Are

You enjoy helping customers solve problems and achieve outcomes.
You are equally comfortable leading a demo, onboarding a customer, or coordinating an integration.
You build trust quickly with end users, business stakeholders, and internal teams.
You are proactive, organized, curious, and accountable for results.
Additional Information
Compensation

The expected salary for this position is $95,000 to $115,000 per year. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications.

Our Benefits

We care about your total well-being and will support you with the following, subject to your location and role.

Health: Medical, dental and vision insurance, life insurance, employee assistance programs.
Wealth: In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment).
Happiness:
Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program
Work-Life Balance: Paid-time off and family leave