Growth Account Manager

Responsibilities
Account Management: Manage a portfolio of 50-75 customer accounts, ensuring consistent communication, providing excellent customer service, and fostering long-term relationships.
Upselling: Identify and capitalize on opportunities to upsell additional products and services to existing customers, driving increased customer value and revenue.
Renewals: Own the end-to-end renewal process for your accounts, proactively engaging customers ahead of contract milestones to assess satisfaction, demonstrate ongoing value, and secure timely renewals. Partner with Customer Success Managers to identify and mitigate churn risk, ensuring a high renewal rate while positioning accounts for expansion.
Customer Communication: Engage regularly with customers to understand their evolving needs and challenges, identifying opportunities for growth, and ensuring overall customer satisfaction. Additionally, send quarterly newsletters with company updates, including new feature launches, to keep customers informed and engaged.
Seamless Transition from Sales: Work closely with the Growth Account Executive to ensure a smooth handoff of sales opportunities. Facilitate a seamless transition of account details and customer expectations to maintain continuity and customer satisfaction.
Collaborate with Customer Success Managers to identify and pursue upsell opportunities both mid-contract and during the renewal cycle. Align on customer goals to ensure a smooth, strategic path forward—one that deepens the relationship and expands ARR through solutions that drive long-term success for both the customer and AcuityMD.
Database Management: Maintain and update HubSpot and PlanHat, ensuring accurate records of customer interactions and sales activity.
Competitor & Product Awareness: Stay informed on industry trends, competitor offerings, and product developments to provide value-added insights and identify upselling opportunities within your existing customer base.

Your Profile
2–5+ years of experience in Account Management, Customer Success, or Inside Sales, ideally in SaaS
Proven ability to upsell and expand existing customer accounts
Proven ability to create pipeline and conduct effective discovery
Self-starter with strong prioritization and time management abilities
Comfortable working in a fast-paced, data-driven, and remote environment
Excellent communication, relationship-building, and consultative selling skills
Ability to work independently and as part of a team
Excellent numeracy skills for accurate and speedy calculation of sales prices, discounts and percentages

Nice to Haves
Experience in MedTech or healthcare is a plus
Trained in enterprise sales methodology
Experience working with Hubspot or similar CRM platforms.
Exposure to data-driven products or analytics platforms.
AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, market data and may vary from the range provided. OTE salary range: $130,000 to $150,000