Sales Development Representative, Payments

What You'll Do
The Sales Development Representative for our Payments Team is responsible for driving adoption of Tekmetric Payments within our existing customer base. This role focuses exclusively on engaging current Tekmetric users who have not yet activated our integrated payments experience. You will contact shops, share the operational value of switching to integrated payments, qualify interest, and book attended demos with our Payments Specialists.

You will manage a list-based outbound motion and work closely with the Payments team to prioritize accounts based on usage and readiness signals. This role requires a strong understanding of merchant services, excellent customer empathy, and the ability to operate in a new and evolving sales motion. Success will come from delivering high quality customer interactions and driving consistent attended demos that support expansion revenue.

Key Responsibilities:

Contact existing Tekmetric customers to educate them on the integrated payments experience and drive demo attendance
Manage a high volume of outbound calls and Outreach sequences using a prioritized list provided by Payments leadership
Book attended demos with Payments Specialists and ensure clear, accurate handoffs
Maintain clean and detailed records in Salesforce for every account touch
Support the customer journey by following structured outreach, reminders, and follow ups
Provide insights from conversations to improve targeting, messaging, and activation workflows
Collaborate daily with Payments Specialists, Fintech leadership, Demand Gen, and Sales Development
Ensure every customer receives a positive and consistent Tekmetric experience
Assist with onboarding coordination for shops that self sign up for integrated payments

What You'll Bring

Minimum of 2 years experience in payments sales, merchant services, or sales development
Strong understanding of outbound sales motions in a quota environment
Proven ability to handle objections with shop owners and decision makers
Excellent communication skills with a customer first mindset
Strong organizational skills and ability to manage a high volume book of business
Experience using Salesforce or equivalent CRM
Ability to collaborate cross functionally with Sales, Operations, and Fintech

Preferred Qualifications

Experience selling or supporting merchant services or fintech solutions
Ability to read and understand merchant statements
Experience calling into an existing customer base

What Success Looks Like

50 outbound dials daily
Consistent delivery of attended demo targets
Strong conversion from conversation to scheduled demo
Clean Salesforce data and complete Outreach sequence adherence
Positive feedback from Payments Specialists on handoff quality
Demonstrated ability to engage customers with empathy and accuracy