Technical Operations Specialist

How You’ll Contribute...
Partner Onboarding & Integration

Lead technical onboarding for new media and client partners, managing setup from initial configuration through launch

Provide hands-on API and integration support, including XML payload validation, postback URL configuration, and troubleshooting data flow issues

Conduct thorough QA and launch readiness reviews to ensure all integrations are accurate and functional before go-live

Technical Support & Troubleshooting

Serve as the first line of technical support for Datalot partners and sources, resolving configuration, API, and data formatting issues without requiring engineering escalation

Diagnose and troubleshoot integration failures systematically: identifying patterns, comparing payloads, and isolating root causes before escalating

Communicate clearly with external partners who may have limited technical knowledge, translating technical findings into actionable guidance

Coordinate with Product, Engineering, Analytics, and Operations teams on issues that require deeper technical investigation

Documentation & Process Improvement

Own and maintain technical documentation including API guides, onboarding playbooks, integration specs, and troubleshooting resources

Standardize setup processes and create repeatable workflows that reduce implementation time and errors

Identify opportunities to automate or simplify operational workflows and proactively drive improvements

Keep documentation current and accurate to reduce partner confusion and accelerate future implementations

What We’re Looking For...
Technical aptitude to work at the intersection of operations and engineering

Interest or background in engineering, computer science, or technical problem-solving

1-3+ years of experience working directly with external technical partners or clients

Comfortable reading API documentation and XML/JSON

Exceptional attention to detail

Strong written communication skills; able to translate technical findings into clear, actionable guidance for partners with varying levels of technical knowledge

Proven ability to take ownership

Experience with API testing tools is a plus

Experience in performance marketing, lead generation, or affiliate marketing is a plus

Life at Centerfield....
This is a remote position open to applicants who currently reside in one of the following states: Arizona, California, Colorado, Florida, Massachusetts, New Jersey, New York, North Carolina, Ohio, Oregon, Tennessee, Texas, Utah or Washington.

Competitive salary + bonus

Unlimited PTO – take a break when you need it!

Industry leading medical, dental, and vision plans + generous parental leave

401(k) company match plan – fully vested day 1

Award winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)

Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)

Career growth – we enjoy promoting from within!