Business Operations - Implementation Team Lead

What you'll do

Own end-to-end portfolio management for new partner implementations - including cross-functional reporting, team meetings, and coordination with key partner contacts - managing up to 10 concurrent implementations during peak periods, each hitting a 5-week onboarding timeframe and key milestones across complex university systems and statewide partnerships
Directly supervise two partner operations managers who are onboarding new partners on best practices in working with institutions for timely and successful delivery of services
Help develop a repeatable project plan with detailed project dependencies, accurate timelines, and key stakeholders and deliverables that can be customized to a variety of projects and partner types
Own the team's risk management framework - anticipating stakeholder needs and challenges throughout implementation, and building mitigation plans to keep at-risk or delayed projects on schedule and within scope
Provide Subject matter expertise for partners on data engagements to ensure data standards and data quality measures are met throughout the partnership - including the initial and ongoing data files
Incorporate process improvements that allow for efficiencies in implementations, as well as product & service enhancements, while maintaining a successful customer experience
Ensure complete and accurate documentation is gathered during implementation, covering partner and program details (e.g., student attributes, academic programs, enrollment and other key dates, reporting elements, data capability, etc.), a usable initial stopout list of eligible learners, and a dynamic operational file process partners can sustain going forward
Transition implemented workstreams to internal teams, including Partner Success account managers, data, partner operations managers, marketing managers, and product

Qualifications

Research shows that women and people from underrepresented groups often only apply to jobs if they meet all of the qualifications. However, no one ever meets 100% of the qualifications. ReUp encourages you to break that statistic and to apply. We look forward to your application.

Bachelor’s degree
2+ years successful experience in a client-facing or account support role, including leading robust projects from start to finish
xperience leading project managers, implementation teams or similar
Experience in project management or coordination, Certified Associate Project Manager (CAPM) certification or similar a plus
Experience in gathering requirements from various business units
Experience with student and higher ed data
Experience in Salesforce or another CRM
Strong skills in Google Workspace and Excel
Strong customer focus is a must, serving as a first face of ReUp during implementation
Strong interpersonal, written, and verbal communication with stakeholders at all levels of management

Compensation & Benefits

Compensation: $82,000 - $92,000 per year
Medical, dental, and vision insurance for employees
We pay 100% of the employee's premium and 50% of any dependents' premiums
Contribute up to $1000 to employee HSA/$2000 to employee + dependent HSA
PPO Buy-up plan available
FSA available
Company paid short-term disability, long-term disability, and life insurance for employee
Flexible time off
Hybrid work opportunity
Up to 80 hours of dedicated sick time annually to support your well-being and work-life balance
16 paid holidays per year (including Juneteenth and the last week of the calendar year)
Company wellness days (2 per year)
Day of Service (Paid day for volunteering)
401(k) plan
Paid parental leave (12 weeks primary parental leave, 6 weeks secondary parental leave)
Discounted Pet Insurance
Free Headspace subscription
A diverse team that fosters a high level of collaboration despite being highly distributed

Location
ReUp is a remote organization with a geographically distributed team. This position will be based remotely in one of the states listed: AL, AZ, CO, FL, GA, IL, LA, MA, MI, MN, MO, MT, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, and WI.