Implementation Director

What you’ll do:

Lead end-to-end implementation efforts for new and existing customers as we rapidly scale to new customers
Establish strategy for implementation at Cohere, factoring in the unique nature of our payer and risk-bearing provider customers and the variety of solutions Cohere offers
Partner with solutions team during the sales process to effectively scope and contract for the best solution
Work closely with solutioning and product strategy teams to convert initial launch and expansion vision into tactical implementation plans
Manage handoffs from sales team to implementation team and from implementation to client performance team
Track and report on implementation progress and key risks and issues, including developing and managing a detailed project schedule and work plan, involving all relevant stakeholders and closely monitoring the status of key deliverables
Manage team responsible for implementation, which may cross-functional implementation support (integration manager, product support, etc.)
Act as the key liaison between client implementation team and cross functional teams at Cohere to drive implementation activities
Establish strong relationships with customers during implementation to ensure lasting success during delivery
Refine implementation best practices and create an efficient and repeatable model for future clients
Support the creation of a playbook to guide process for implementing with additional customers
What you’ll need:

8+ years of experience working in a consulting and/or implementation role, preferably working with health plan customers
MBA or relevant Master’s degree in healthcare and/or management or relevant experience
Deep expertise in all aspects of implementation, including customer engagement, project management, internal and external communication, and cross-functional collaboration
Significant experience working on tech implementations (heavy software based / tech heavy implementations)
Significant experience working with health plans on end-to-end implementations
Customer-facing experience and strong orientation towards customer service mindset
Start up ready mindsets - comfort with ambiguity and willingness to be flexible as customer needs shift
Experience managing implementation teams and resources
Organized and detail oriented with expertise in building out infrastructure and tools needed to create scalable implementation processes
Prior experience and high level of comfort working in powerpoint (including storytelling via slides), microsoft project, and excel
Consulting experience in healthcare working with payers and providers is preferred
Familiarity with large healthcare tech implementations in the prior authorization/utilization management space is preferred
Familiarity with value based care models, novel care models (e.g., advanced primary care), payer, provider, and digital health trends is preferred
Exposure to product development is preferred
Pay & Perks:

💻 Fully remote opportunity with about 25% travel

🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program

📈 401K retirement plan with company match; flexible spending and health savings account

🏝️ Flex Time Off + company holidays

👶 Up to 14 weeks of paid parental leave

🐶 Pet insurance

The salary range for this position is $160,000 to $180,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

Interview Process*:

Connect with Talent Acquisition for a Preliminary Phone Screening
Meet your Hiring Manager!
Case Study
Behavioral Interview(s)