General Manager

Job Responsibilities:

Oversee and manage store performance, including sales, shrink control, and all controllable expenses

Recruit, hire, and develop high-performing store teams, ensuring progressive improvement in store operations

Coach and mentor Store Managers, providing guidance to improve leadership skills and business results

Maintain strong relationships with property management to address operational concerns and ensure store compliance

Ensure compliance with all company policies and procedures, holding teams accountable for execution

Utilize performance appraisals, ongoing coaching, and development plans to cultivate a high-performing management team

Ensure financial controls and accountability, maintaining accurate financial documentation and records

Foster an exceptional customer experience by ensuring stores are clean, well-stocked, and visually appealing

Communicate effectively with the District Manager, addressing any operational or employee-related issues

Partner with the Buying team to optimize inventory levels, ensuring the right stock mix to drive sales

Oversee merchandising execution, ensuring stores adhere to brand standards and visual merchandising guidelines

Lead by example, setting the tone for excellence in customer service, sales, and team engagement

Perform other duties as assigned to support company goals

Job Requirements
Bachelor’s degree preferred; High School diploma required

3+ years of multi-unit leadership experience in a retail environment

Strong understanding of retail financial metrics (KPIs, sales forecasting, inventory management, shrink control, etc.)

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Passion for customer service and results-driven leadership

Strong communication skills, both verbal and written

Self-motivated, highly organized, and able to manage multiple priorities efficiently

Proven ability to lead and inspire teams, fostering a positive and performance-driven work culture