VP Payroll & Benefits (Services & Operations)

Job Requirements
What we're looking for:
Strong US payroll experience is required.
At least 5 years of leadership experience managing payroll services or payroll operations in a B2B SaaS environment.
Proven experience scaling payroll services and/or operations in a high-growth or evolving business.
Track record of improving implementation quality, speed, predictability, and customer outcomes.
Strong commercial acumen, with experience owning or influencing revenue, P&L, and business performance.
Experience building services models that support growth from SMB through mid-market.
Strong cross-functional leadership skills, with the ability to work effectively across Product, Engineering, Customer Success, Sales, and Operations.
Innovative mindset with experience using AI, automation, or new operating approaches to improve scale and execution.

Job Responsibilities
What You'll Do:
Define and lead the strategy for Payroll Services & Operations across the US and UK.
Build a repeatable US payroll services motion that drives market penetration and supports growth from SMB to mid-market.
Scale the UK payroll services model to support continued growth and increasing customer complexity.
Lead payroll implementation and services delivery with a focus on quality, speed, predictability, and customer experience.
Improve operational excellence across payroll services and operations, driving scalability, efficiency, and strong customer outcomes.
Partner closely with Product and Payroll leadership to identify and address critical product and operational gaps.
Build pragmatic interim solutions through services and operations where needed to support customer success and market momentum.
Work closely with Customer Success leaders in the US and EMEA to strengthen ongoing payroll customer experience and materially influence retention and expansion.
Lead and develop a high-performing payroll services organization through a period of rapid growth and scale.
Leverage AI, automation, and innovative problem solving to improve how payroll services are delivered and scaled.
Own payroll services revenue and P&L, ensuring strong business performance while supporting HiBob's broader growth strategy.

Benefits
At HiBob, our people are at the heart of everything we do.
We're building a global village of ambitious, thoughtful, and talented Bobbers who want to do the best work of their careers. With a vibrant NYC office and remote teammates across the country, we've created an environment where people can be themselves, grow quickly, and make a real impact.
Joining HiBob means working alongside exceptional people while being supported with competitive compensation, comprehensive benefits, and pre-IPO equity , including the perks below.
Ownership & Financial
Equity in a global, high-growth HR tech SaaS leader
401(k) with a 3% company match starting Day 1
$2,500 employee referral bonus
Health & Wellbeing
Medical, dental, and vision coverage from day one
$1,920 annual wellness stipend to support your physical and mental wellbeing
Annual Headspace membership and expanded wellness benefits
Workplace Flexibility
Hybrid working model for Bobbers in the NY metro area
Temporary work from anywhere for up to 2 months per year (after 6 months)
Work-Life Balance
Generous paid time off and company holidays to rest, recharge, and enjoy
Bob Balance Days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Your birthday off - plus a special gift from us
Work From Home
Home office allowance to set up your ideal workspace
Community & Culture
Two paid Social Impact days each year to give back to causes you care about
Frequent team and company social events , both in-person and virtual
Dog friendly office