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Senior Editor, Thought Leadership

Company
ServiceNow
Location
Remote
Work type
Full Time
Posted
2026-08-12

Job description

Uphold quality standards and editorial rigor across all content, serving as an active editor for work produced by internal writers, contributors, and external partners

Content Development

Develop and pitch compelling story ideas grounded in original research, customer insights, SME perspectives, and market signals

Conduct interviews, write, and edit long-form articles, executive bylines, human interest pieces, and SEO content destined for Workflow — with the editorial range to see how a feature story could translate into a 90-second video script or social-first format

Brief and prep executives and SME contributors for content participation, making the process easy and the output strong

Assess content performance and translate data into actionable editorial recommendations — identifying what's resonating, what isn't, and what to do about it

Qualifications
Core Competencies:

Editorial Craft — Exceptional writing, editing, and story development skills; able to work across formats and adapt voice to different audiences and contexts

Strategic Thinking — Connects individual stories to broader content strategy and business objectives; thinks in themes and narratives, not just individual pieces

Tech & AI Fluency — Solid grasp of enterprise technology, AI, and the evolving SaaS landscape; comfortable translating complex topics into clear, compelling content

Pitching & Ideation — Proactively generates strong story ideas and brings them to the table with clear editorial rationale

Collaborative Instinct — Knows how to work with stakeholders, executives, and cross-functional partners without losing editorial independence

Perpetual Curiosity – Voracious consumer of AI news, research, and emerging trends; always reading, always connecting dots, and constantly bringing fresh intelligence into the editorial process

The ideal candidate should have:

10–12 years of experience in editorial, journalism, content strategy, or thought leadership — ideally within technology, media, or a related industry

A strong portfolio of written work demonstrating range: long-form reporting, executive voice content, and human interest pieces

Experience managing editorial calendars and working within structured content workflows

Demonstrated ability to pitch original ideas and see them through to publication

Comfort operating as both a strategic contributor and a hands-on executor

Experience working with cross-functional partners including marketing, design, research, and executive leadership

Bachelor's degree in journalism, communications, marketing, or a related field

For positions in this location, we offer a base pay of $148,400 - $259,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

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