Senior Editor, Thought Leadership
- Company
- ServiceNow
- Location
- Remote
- Work type
- Full Time
- Posted
- 2026-08-12
Job description
Uphold quality standards and editorial rigor across all content, serving as an active editor for work produced by internal writers, contributors, and external partners
Content Development
Develop and pitch compelling story ideas grounded in original research, customer insights, SME perspectives, and market signals
Conduct interviews, write, and edit long-form articles, executive bylines, human interest pieces, and SEO content destined for Workflow — with the editorial range to see how a feature story could translate into a 90-second video script or social-first format
Brief and prep executives and SME contributors for content participation, making the process easy and the output strong
Assess content performance and translate data into actionable editorial recommendations — identifying what's resonating, what isn't, and what to do about it
Qualifications
Core Competencies:
Editorial Craft — Exceptional writing, editing, and story development skills; able to work across formats and adapt voice to different audiences and contexts
Strategic Thinking — Connects individual stories to broader content strategy and business objectives; thinks in themes and narratives, not just individual pieces
Tech & AI Fluency — Solid grasp of enterprise technology, AI, and the evolving SaaS landscape; comfortable translating complex topics into clear, compelling content
Pitching & Ideation — Proactively generates strong story ideas and brings them to the table with clear editorial rationale
Collaborative Instinct — Knows how to work with stakeholders, executives, and cross-functional partners without losing editorial independence
Perpetual Curiosity – Voracious consumer of AI news, research, and emerging trends; always reading, always connecting dots, and constantly bringing fresh intelligence into the editorial process
The ideal candidate should have:
10–12 years of experience in editorial, journalism, content strategy, or thought leadership — ideally within technology, media, or a related industry
A strong portfolio of written work demonstrating range: long-form reporting, executive voice content, and human interest pieces
Experience managing editorial calendars and working within structured content workflows
Demonstrated ability to pitch original ideas and see them through to publication
Comfort operating as both a strategic contributor and a hands-on executor
Experience working with cross-functional partners including marketing, design, research, and executive leadership
Bachelor's degree in journalism, communications, marketing, or a related field
For positions in this location, we offer a base pay of $148,400 - $259,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.