Field Calibration Services Supervisor

Job Description
The Field Calibration Services Supervisor will support and oversee day-to-day operations of permanent onsite and remote calibration teams. This role ensures high-quality calibration service delivery, supports technician development, and helps maintain strong customer relationships. The ideal candidate will have hands-on calibration experience and be comfortable supervising small teams, assisting with technical troubleshooting, and ensuring compliance with accreditation standards. Approximately 20–30% travel is required to support field teams and customers. This role also requires the supervisor to spend approximately 30% of their day performing calibrations, especially during high-demand periods or when covering for technician absences.

Key Responsibilities:

Team Leadership & Daily Support

• Supervise daily tasks of calibration technicians across multiple sites and remote teams.
• Assign and track calibration work, monitor turnaround times, and support daily workflow planning.
• Provide mentoring and technical guidance to team members, including hands-on calibration assistance when needed.
• Assist with onboarding and cross-training to ensure team flexibility across various disciplines (e.g., torque, temperature, pressure, electrical, dimensional).

Calibration & Technical Oversight

• Support and perform hands-on calibrations in accordance with ISO/IEC 17025 and other relevant standards (ISO9001, AS9100, ANZ540.1).
• Review calibration data for completeness and accuracy; ensure proper documentation and traceability.
• Coordinate with Quality and Engineering teams to troubleshoot complex calibration issues.
• Help maintain calibration equipment and ensure readiness for audits.

Operational Excellence

• Ensure compliance with safety protocols and company SOPs across all calibration activities.
• Monitor performance metrics (e.g., OTD, quality scores, asset throughput) and escalate issues as needed.
• Support audit preparation and actively participate in ISO, ANZ, and AS audits.
• Participate in and support process improvements, including Kaizen, 5S, and other lean initiatives.

Customer Service & Communication

• Act as the local point of contact for assigned customer accounts, assisting with service updates and issue resolution.
• Help facilitate customer check-ins, support QBRs, and attend onsite visits as needed.
• Communicate clearly with customers about service status, scheduling, and technical requirements.

Onsite Engagement & Travel

• Travel to customer locations (~60–80%) to support calibration activities, provide team oversight, and attend customer meetings.
• Participate in pre- and post-onsite planning with team members and customers to ensure smooth execution.

Qualifications:

• 3–5 years of calibration experience in a lab or field environment, preferably in multiple disciplines.
• Experience supervising technicians or leading small teams is highly preferred.
• Solid understanding of ISO/IEC 17025 and calibration-related standards (ISO9001, AS9100, ANZ540.1).
• Strong communication skills with the ability to work across teams and with customers.
• Proficient in calibration software, Microsoft Office, and service management tools (e.g., Gage, FSM, CalWeb, Dynamics).
• Ability to travel up to 80%.

Preferred Skills:

• Certified or formally trained in specific calibration disciplines (e.g., electrical, dimensional, pressure).
• Experience leading or participating in 5S or Kaizen events.
• Familiarity with metrology concepts and measurement uncertainty.
• Experience supporting multi-site operations or large customer accounts.