Chief of Staff

Position Overview
Ekho moves fast, and a lot of what matters most doesn't live neatly inside any one team. This Chief of Staff role exists to close that gap: you'll work directly with our founders, own the operational layer that keeps cross-functional work moving, and take on the projects that would otherwise fall through the cracks.

You'll get real visibility across the company and real ownership over things that matter: strategic projects, GTM and revenue operations, and hands-on responsibility for a handful of our most important enterprise accounts. This is a fit if you like being handed a large, ambiguous problem and figuring out how to solve it.

You'll report directly to Rowan, our CEO, and work closely with the rest of the leadership team on driving forward our strategic priorities.

What You'll Own
Founder & Leadership Leverage
Extend the CEO and leadership team's capacity: chase down highly important, ambiguous problems, manage competing priorities, and make sure the right decisions get made at the right time.

Help investor communications and key leadership reviews.

Run point on high-priority, cross-functional projects from first framing through execution.

GTM & Account Leadership
Take on marketing and GTM execution that drives growth: write case studies for key accounts, draft partnership announcements, push on pipeline tactics, and coordinate outside marketing contributors and agencies.

Build and maintain the dashboards leadership actually uses to track performance, account health, and operational KPIs.

Back up a set of Ekho's enterprise accounts at the QBR and renewal level, and be a part of the operating team building creative solutions to drive performance and solve unique client challenges

Strategy & Company Operations
Turn vague priorities into plans with real owners and real timelines.

Find the operational gaps, fix them, and leave behind a process that works without you.

Support hiring and team-scaling as we grow.

Who You Are
Required Skills & Experience
4–8 years in management consulting, investment banking, or a demanding operating role at a startup, with a track record of taking on unfamiliar problems and actually seeing them through.

You build systems and processes, not just one-off deliverables.

Excellent written and verbal communicator.

Fluent with AI: you've built skills, routines, and agents, and you actually use AI and systems-thinking to cut down your own day-to-day work.

Based in or willing to relocate to New York City.

Preferred Qualifications
Experience in a regulated or operationally complex industry (automotive, fintech, insurance, healthcare, or similar).

Experience supporting or managing key client or partner relationships.

Time at an early-stage or high-growth startup, or a close-up view of how one runs.

Comfortable operating with minimal oversight in a fast-moving environment.