Manager, Engineering - Customer & Application

About the Role:
You’ll lead our cross-functional Customer & Application team, which owns the user experience of prospective customers from their first visit through a submitted application. It’s the front door of our business and the initial source of truth for many downstream systems, making your team a central coordination point across Engineering, Product, and Quality Assurance.

This is a hands-on role for a leader who cares about full-stack software engineering, from React front ends to event-driven microservice back ends, and cross-team systems thinking that ties it all together.

What You’ll Own:

Leadership of the cross-functional team, directly managing software engineers while leading a delivery team that also includes SDETs a Product Owner, and a Security partner
Partnership with Product Management on roadmap and priorities, balancing business outcomes with technical health and maintainability
Delivery of the roadmap from solutioning through to validation, including new product lines and migration from legacy to new platforms
Adoption of Agile processes and SDLC optimizations, driving continuous improvement in coordination with other teams and stakeholders
AI Acceleration, expanding utilization of existing tools and piloting new tools to measurably improve engineer productivity and team throughput
Mentorship and growth of your engineers in an inclusive, psychologically safe team culture where everyone is growing and thriving in their careers
Coordination between other development teams and shared services teams including Platform and Security.
What You’ll Bring:
10+ years of experience in software engineering and 4+ managing engineers; still comfortable in the code and familiar with CI/CD pipelines
Hands-on experience with AI coding tools in production workflows and informed views on AI in regulated financial services
Track record leading teams whose success depends on tight cross-team coordination and high quality delivery
Strong full-stack background with some combination of Java, Ruby, Javascript, and React and experience with microservice-based architectures on AWS or GCP
Fluency with Agile delivery, preferably with scaled models such as SAFe
Positive attitude and exemplary communication skills
Demonstrated experience mentoring and developing engineers
Experience as an Agile Scrum Master / Team Coach on a cross-functional team is preferred
A thoughtful people leader: mentorship, equitable calibration, conflict resolution, sponsorship of underrepresented team members
Reports to: VP, Engineering

Job Level: Manager

Compensation Range:
$148,000—$220,000 USD