IT Associate

Responsibilities:

Provide IT technical support to employees in-person and remotely
Troubleshoot hardware and software issues, supporting our Mac endpoint deployment
Provide In-office AV support managing conference room equipment and supporting live events
While you are working a standard work shift, you will be supporting other remote offices in different time zones during your shift
Support account provisioning and de-provisioning via Okta and Google Workspace
Supporting new employee onboarding sessions
Write knowledge base how-to articles to support and educate employees
Manage our deployed computers, and mobile devices via Kandji and Google MDM
Manage the procurement of IT hardware and software
Basic troubleshooting of wired and wireless networks

WHO YOU ARE

3-5 years of providing technical support
A self-starter ability to multitask, prioritize issues based on severity and work independently
Maintains high attention to detail and follows a task to completion
Approach users' issues with empathy
Ability to communicate clearly with users directly via email, chat, and video conferencing
Demonstrate excellent writing skills
Ability to troubleshoot and administer Apple computers and mobile devices
Basic understanding of wired and wireless networks
Experience with Google Meet and Zoom device configuration and troubleshooting