Principal, ITSM & End-User Computing

Key Responsibilities
Lead IT Service Management operations, including incident, request, change, problem, asset, and service delivery management.
Manage and develop the ITSM and Service Desk team.
Own and optimize ServiceNow, Jira, and Amazon Connect platforms.
Serve as the primary operational owner of our managed services partner relationship, driving accountability, service quality, and performance against SLAs.
Own the Microsoft 365 environment, including Exchange Online, Teams, SharePoint, OneDrive, Purview, and Copilot.
Lead identity and endpoint management through Microsoft Entra ID, Intune, and Jamf.
Drive automation, self-service capabilities, and AI-assisted service delivery initiatives.
Partner with Security, Enterprise Applications, Data & Analytics, and business stakeholders to deliver reliable, scalable technology services.
Oversee software licensing, vendor management, telephony operations, and end-user computing support across global locations.
Identify opportunities to improve operational efficiency, reduce costs, and enhance the employee technology experience.

Required Qualifications
5+ years of progressive IT operations experience, including leadership responsibilities.
Experience leading IT Service Management and End-User Computing functions.
Experience managing enterprise managed services providers and vendor relationships.
Strong hands-on expertise with:
Microsoft 365
Microsoft Entra ID (Azure AD)
Microsoft Intune
Jamf Pro
ServiceNow
Atlassian Jira
Amazon Connect

Experience with automation technologies such as PowerShell, Power Automate, ServiceNow Flow Designer, or similar tools.
Understanding of networking fundamentals including DNS, DHCP, VPN, wireless networking, and endpoint management.
Strong communication, stakeholder management, vendor management, and problem-solving skills.

Preferred Qualifications
Experience with Identity Governance, endpoint security, and AI-enabled IT operations.
Experience supporting global and hybrid work environments.
ITIL, Microsoft, Jamf, CompTIA, or related industry certifications.

Compensation & Benefits
Accuris anticipates the base salary range for this position to be $130,000 - $150,000 annually. Final compensation will be determined based on geographic location, experience, skills, and qualifications.
In addition to base salary, this position is eligible to participate in an annual incentive plan. Accuris also offers a comprehensive benefits package. For additional information regarding benefits, please contact the recruiter assigned to this role.