FRONT DESK TECHNICIAN

Service Details
The role of the candidate is to provide customer service by diagnosing, troubleshooting, and repairing devices while ensuring customer satisfaction. While soldering and console experience are desirable, they are not necessary.

Duties of the job

Greet customers upon arrival and answer phone calls and emails to handle inquiries and respond to requests.
Operate and maintain office equipment such as computers, printers, and scanners.
Plan and coordinate the delivery and receipt of parcels and mail.
Provide personal advice and assistance to customers at the service desk on various computer equipment and retail items.
Offer a range of service solutions to customers, including data backup, antivirus, extended warranties, and support subscriptions.
Identify, diagnose, and record hardware and software issues for various electronic devices, including desktops, laptops, mobile phones, TVs, and monitors.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Excellent interpersonal skills.
Ability to multitask and prioritize work efficiently.
Familiarity with basic network troubleshooting and problem-solving.
Customer service orientation and a helpful demeanor.
Attention to detail and accuracy in recording information.
Willingness to learn.