Staff Site Reliability Engineer, Playout

Responsibilities
Team lead for SRE engineers on playout Engineering team
Define and manage reliability targets (SLIs/SLOs) and operational readiness criteria for playout services
Drive incident response: establish on-call practices, lead major incident management, and ensure post-incident reviews result in measurable improvements
Partner with engineering, product, and operations teams to improve reliability through capacity planning, performance tuning, and resilience testing
Provide high-level conceptual drawings and operational runbooks to support architecture reviews, support readiness, and project planning
Leadership in driving automation to reduce toil and improve reliability and mean time to recovery (MTTR)
L1 & L2 support to maintain playout infrastructure/services for NBCUniversal including providing after hours on-call support select week
Leadership in creating monitoring dashboards (Grafana) and proper alerts(teams/slack/ServiceNow)

Qualifications
Qualifications/Requirements
Bachelor's degree in computer science or related degree / experience
Eight years' hands-on-keyboard Engineering experience working with broadcast automation playout environments e.g. Snell, Harris, Imagine, Amagi
Requires on-call 24/7 availability for escalations
Hands-on-keyboard experience administrating Linux environments
Experience with monitoring/logging tools e.g. Splunk and Grafana
Experience with streaming protocols and codecs (e.g. TS, HEVC, H.264, HLS, CMAF, SCTE-35, SCTE-224, ESAM, SRT/RIST)
Experience with IP networking and interfacing with cloud-based networks
Experience with containerization (Docker & Kubernetes)
Excellent communicator and able to clearly articulate complex issues and technologies
Expert with broadcast playout systems (master control) technologies
Expert with public cloud environments using AWS services
Comfortable working in a fast-paced agile environment. Requirements change quickly and our team needs to constantly adapt to meet objectives
An automate-first and automate everything attitude

Desired Characteristics
Experience with cloud native playout vendor solutions (Amagi, Evertz, GrassValley, Harmonic, Imagine, CoralBay, Veset, etc.)
Experience building strong operational readiness practices (runbooks, alert tuning, on-call health, incident reviews)
Ability to create user interface designs based on client workflows

Additional Requirements:
Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.