Desktop Engineer

Job Summary

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

Responsibilities

· Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

· Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.

· Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.

· Provide onsite and remote support to traders in a fast-paced high-pressure environment.

· Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.

· Coordinate with application network infrastructure and vendor teams for issue resolution.

· Perform software installations upgrades user access management and hardware deployments.

· Maintain documentation and follow ITIL-based support processes.

· Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies.

· Strong Windows/Mac devices support and troubleshooting skills.

· Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).

· Familiarity with ITSM tools (ServiceNow Remedy etc.).

· Strong communication stakeholder management and problem-solving skills.

· 4-8 years in Trader Support Front Office Support or Financial Services IT Support.

· Experience supporting Investment Banking Capital Markets Asset Management or Brokerage environments.