Sr Solutions Engineer

WHERE YOU'LL WORK
This position will have the flexibility to work remotely within the United States.

HOW YOU'LL SPEND YOUR TIME
Enterprise Demonstrations & Storytelling
Deliver role specific, outcome driven product demonstrations tailored to:
Nursing leaders focused on staffing efficiency, burnout reduction, and quality outcomes
HR leaders focused on workforce planning, retention, labor costs, and compliance
Operations leaders focused on throughput, productivity, efficiency, and financial performance
Design demos that reflect real frontline leader workflows, staffing models, and operational constraints
Lead executive level presentations that connect platform capabilities to enterprise workforce strategy and operational KPIs
Provider & Workforce Domain Expertise
Develop deep understanding of leader specific challenges, including:
Nurse staffing shortages and variability
Workforce burnout, turnover, and engagement
Labor cost pressure and productivity targets
Regulatory, credentialing, and compliance needs
Translate healthcare workforce and operational complexity into clear, credible solution narratives
Confidently address questions from clinical, HR, and operations leaders, as well as IT and security stakeholders
Solution Design & Technical Leadership
Partner with Enterprise Account Executives to define solution design aligned with provider scale requirements
Support discovery sessions, pilots, and proofs of concept tailored to provider organizations
Explain integrations with enterprise healthcare ecosystems (EHRs, HRIS, payroll, staffing, and scheduling systems)
Sales Partnership & Deal Strategy
Collaborate closely with Sales on account strategy, demo approach, and business and technical win plans
Help map customer pain points to measurable improvements in:
Staffing efficiency and coverage
Workforce satisfaction and retention
Operational performance and cost control
Patient experience and quality indicators
Support, when necessary, RFPs, RFIs, and enterprise evaluations with accurate, compelling product input
Enablement & Feedback
Maintain enterprise demo environments, provider specific use cases, and demo narratives
Enable Sales teams with persona based messaging for nursing, HR, and operations leaders
Gather field feedback from provider demos and feed insights to Product Management to influence roadmap and prioritization
Support feature launches with updated provider focused messaging and demonstrations

WHAT YOU'LL NEED
5+ years of experience as a Solutions Engineer or Consultant, Sales Engineer, or Pre Sales professional in Healthcare SaaS
Direct experience supporting provider organizations and enterprise level sales cycles
Strong familiarity with healthcare workforce, staffing, and operational workflows
Ability to communicate effectively with clinical leaders, HR leadership, operations executives, and IT teams
Proven ability to present complex software in a way that resonates with frontline informed leadership
Excellent executive presence, storytelling, and problem solving skills
Ability to travel up to 40%
Experience with nursing staffing, workforce management, HR technology, or operational analytics platforms preferred
Familiarity with EHR integrations and provider enterprise systems preferred
Background in clinical operations, healthcare administration, workforce management, or healthcare IT preferred
Experience supporting regulated healthcare environments with strong security and compliance requirements preferred

HIRING RANGE
The current full-time, annualized base pay hiring range for this role is $100,500.00-$143,770.00. In accordance with applicable state laws, we are providing the expected pay range for this position. Individual compensation will be determined by various factors, including relevant experience, qualifications, current business needs and local market factors. Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or sales plan.
BENEFITS
Health, dental, and vision insurance
Company paid Life Insurance
401(k) with company match
Paid time off and parental leave
Employee assistance program
Other employee wellness programs such as Headspace and Airvet
Charitable matching program