Sr. Account Manager

The Opportunity...
As a Sr. Account Manager in Centerfield, you will be the primary relationship owner for a designated group of high-priority media accounts. Your role is crucial in ensuring media source retention and fostering growth by maximizing the value derived from our services. Additionally, you will be responsible for bringing on and cultivating new accounts.

How You'll Contribute...

Publisher Relationship Management:

Serve as the key contact for publisher accounts, focusing on retention, performance, and growth.

Develop and nurture positive relationships with all publisher touchpoints, ensuring publisher satisfaction.

Strategic Planning and Onboarding:

Prepare implementation plans and lead publisher onboarding, presenting content strategy and annual plans.

Collaborate closely with publishers to identify needs, including content approval workflows, and provide consultation on best practices for solutions and setup.

Content Evaluation and Management:

Regularly assess the quality of media, geos, and consumer attributes that align with business KPIs.

Identify new opportunities within existing accounts and new accounts, collaborating with the product and analytics team to increase revenue.

Operational Excellence:

Work closely with Ad Operations on day-to-day operational processes, from campaign set-up to troubleshooting and QA.

Collaborate with Analytics to determine root causes for customer success or failure, driving requirements for product or process enhancement.

Adhere to established processes and workflows related to campaign set-up, pixel placement strategy, creative execution, ad trafficking, and campaign management.

Provide input on new processes and workflows as needed.
Cross-Functional Collaboration:

Partner with internal cross-functional teams to understand client goals and key performance metrics, exceeding goals throughout campaigns.

Data-Driven Management:

Leverage technical tools and quantitative data to manage campaigns, ensuring success, high customer satisfaction, and renewals.

Prepare campaign insights reporting, including analysis and research.

What We're Looking For...

5+ years of experience in Customer Success and/or Account Management

Strong analytical skills, business acumen, and decision-making abilities in a fast-paced environment for the insurance lead generation industry

Dynamic personality with effective communication skills, both written and oral, capable of influencing diverse audiences at all levels

Bachelor's Degree in an appropriate field of study or equivalent work experience

Passion for business and a proactive approach to improving and growing assigned media partnerships

Life at Centerfield...

Competitive salary + semi-annual bonus

Unlimited PTO – take a break when you need it!

Industry-leading medical, dental, and vision plans + generous parental leave

401(k) company match plan – fully vested day 1

Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)

Career growth – we enjoy promoting from within

Skills Required
5+ years of experience in Customer Success and/or Account Management
Experience in the insurance lead generation industry
Strong analytical skills and business acumen
Effective written and oral communication and influencing skills
Bachelor's Degree in an appropriate field or equivalent work experience
Passion for business and a proactive approach to improving and growing media partnerships
Experience leveraging technical tools and quantitative data to manage campaigns and prepare insights reporting