Operations Manager – E-Commerce

Operations Manager – E-commerce

125-150K

Upstate NY

We are looking for an experienced Operations Manager to oversee and improve the day-to-day operations of our e-commerce business. This role will be responsible for managing processes, coordinating teams, ensuring operational efficiency, and helping drive business growth.

Responsibilities:

Oversee daily e-commerce operations, fulfillment, inventory, and order management

Improve processes, efficiency, and overall customer experience

Monitor KPIs and operational performance

Coordinate with suppliers, warehouses, customer service, and other departments

Identify operational issues and implement effective solutions

Ensure company procedures and standards are consistently followed

Requirements & Skills:

3+ years of experience in e-commerce operations or a similar management role

Strong team leadership and people management skills

Excellent organizational and problem-solving abilities

Experience with e-commerce platforms, inventory, and fulfillment processes

Strong communication and decision-making skills

Ability to work in a fast-paced, growing environment

Data-driven and highly detail-oriented