Level II Technician

Title: Level II Technician

Location: Brooklyn NY

Salary: Commensurate with Experience

Responsibilities and Technologies

• Level II desktop support with Windows 10, Office 365, Active Directory, and proprietary applications.

• Work with and learn from the Lead tech in an enterprise environment with best practices.

• Follow IT Workflow process, including helpdesk priorities, request tracking, documentation and project management

• 2+ years' experience in providing Desktop IT Support.

• Enterprise experience a plus

• Strong knowledge of Win10 and Windows server16

• Troubleshoot and resolve issues associated with PC’ s, laptops, printers, remote access and file shares.

• Assist in upgrades, migrations, projects

Technologies include:

WDS | PDQ | Azure | Office365 | Pulse secure