Deskside IT Support Engineer (Mac/Apple Specialist)

Key Responsibilities

On-Site Support: Provide elite, face-to-face deskside technical support for local executives and staff.
Apple Ecosystem Management: Troubleshoot, configure, and deploy MacBooks, iMacs, iPhones, and iPads.
Hardware & Software Lifecycle: Handle local hardware repairs, data migrations, and software installations.
MDM Administration: Utilize Addigy to manage, patch, configure, and secure macOS endpoints.
Documentation & Tickets: Keep highly accurate, up-to-date documentation and track your daily tasks.
Cross-Platform Integration: Assist users with Microsoft 365, Google Workspace, and enterprise VPNs on macOS.
VIP Support: Deliver white-glove, priority technical assistance to C-suite executives and VIP users.
MSP Liaison: Act as the primary on-site bridge between the client’s local staff and our remote MSP service desk.

Qualifications & Skills

Experience: 3+ years in a deskside support or desktop engineering role, preferably within an MSP or corporate enterprise.
OS Expertise: Advanced, deep-dive troubleshooting knowledge of macOS and iOS.
MDM Knowledge: Hands-on experience using Addigy or another similar MDM for Apple device management.
MSP Tools: Experience utilizing Autotask for ticketing and ITGlue for documentation is a major plus.
Soft Skills: Exceptional customer service, clear communication, and a polished professional presence.
Autonomy: Ability to manage your daily on-site ticket queue independently with minimal direct supervision.
Certifications: Apple Certified Support Professional (ACSP) or Addigy certifications are highly desirable..

What We Offer

The dynamic culture and career path of a leading Managed Service Provider.
The consistency of working at a single, dedicated modern client workplace.
Competitive salary, comprehensive healthcare benefits, 401(k) matching, and paid time off.