Founding Designer

This Role
Finch is at the point where design can change the trajectory of the product. Right now, no one owns it. You'll be our first product designer, working directly with our founders, Rishi (Product), and engineering to bring structure and discovery to what's currently ad hoc, starting with the external-facing case management tool in beta today. The people relying on your work are legal operators and law firm partners navigating high-stakes, time-sensitive casework – and the engineers who, until now, have had no design partner at all.

What You'll Do
You'll own design across Finch's entire surface area – product, brand, and the emerging AI experiences in between. This role will grow as the company does; expect to define its scope as much as execute within it.

Own product design end-to-end for Finch's external-facing case management tool – the system law firms use to manage their cases with us.

Do real discovery before you design: sit with attorneys and paralegals, watch how they work today (in Finch's tools and in competitors like Filevine), and find the friction before proposing a fix.

Turn one-off stakeholder requests into systems-level solutions that hold up across the product, rather than local patches that create clutter for the next person.

Work close to code, not just Figma – partner directly with engineering, and ship simple changes (copy, layout, styling) yourself where it makes sense.

Help extend the external product experience to our internal paralegal tools as the two converge over the coming quarter.

Hold your own point of view in design reviews – push back with reasoning rather than just executing whatever's asked.

Flex into brand or marketing work occasionally when our contract brand designer is at capacity – not the core of the role, but useful.

Who We Have in Mind
Must-Haves
4–10 years as a product designer with direct ownership of complex workflows, ideally at a recognizable consumer or B2B company.

A demonstrated pattern of doing discovery before designing – sitting with the people doing the job, not just taking a brief and running with it.

Experience designing operationally intensive workflow software, not just consumer or mobile UI – B2B, ops-heavy, or similarly complex domains.

Comfort thinking in code and working close to engineering, rather than handing off static Figma files.

A track record of holding and defending your own design decisions with reasoning, while staying easy to collaborate with.

Nice-to-Haves
Both consumer and B2B-operational experience in the same background (e.g. a high-bar consumer company plus operational product work).

Some comfort with AI-native design tools to ship simple changes independently.

Experience supporting brand or marketing work alongside product design.

Genuine curiosity about the personal injury or legal domain, or a track record of getting deep into unfamiliar, messy industries fast.

This Role Might Not Be For You If
You do your best work when the roadmap, problems, and success metrics are already defined for you.

You'd rather stay in Figma and hand off – bridging into code and sitting with real users isn't how you like to work.

You're drawn to this for the glossy consumer-brand story and don't have real interest in "grungy" operational problems.