Night Auditor

Qualifications:

® Shift hours are 11:00 p.m. to 7:00 a.m. or 10:30 p.m. to 6:30 a.m.

® Customer service and cash handling experience are required

® Must have schedule flexibility for weekdays, weekends and holidays

® Requires proficiency in English and Mandarin (additional languages are a plus) to include speaking, reading and writing

® Must be able to multi-task

® Must be 25 years old or older to operate our shuttle

® Ability to learn quickly and work in a fast-paced position with guest interaction

® A true desire to satisfy the needs of others in a fast-paced environment

® High school diploma or equivalent required

® Ability to lift, pull, and push moderate weight (minimum of 50 lbs.)

® Must possess basic computer skills, i.e., Microsoft Word and Excel, Internet Explorer, etc.

® Driver’s license and reliable transportation including a clean driving record is required.

® Completion of Daily Revenue Reports nightly to break out the day’s revenue accurately for management and ownership

® Must have a sense of humor

® Must be self-confident

Responsibilities and Job Functions: include, but are not limited to, the following:

® Act with integrity, honesty and knowledge that promote the culture, values and philosophy of the Hyatt Place brand. Display dignity and respect of others at all times.

® Assist guests with check-in and check-out processes (verifying registration, address and credit information, balancing bank, posting charges). Go above and beyond to provide assistance, i.e., assist with luggage, coffee, directions, wake-up calls, future reservations, etc.

® Courteously and efficiently provide information for guest and visitor inquiries; coordinate all guest requests for special arrangement of services; inform guests of hotel services, features and room amenities.

® Answer hotel telephones courteously and efficiently following Hyatt Place standards.

® Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Be familiar and knowledgeable with the operation of the Point-Of-Sale system.

® Is proficient (with adequate training) with basic engineering functions – e.g.: HVAC thermostat operation, fire panel functionality, Saflok operations, security system monitoring, etc.

® Follow Hyatt operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations.

® Drive the hotel shuttle van to transport guests safely and courteously to and from the hotel, LGA, and Queens Crossing as scheduled or requested.

® Conduct routine safety checks of the shuttle vehicle and report any maintenance needs.

® Maintain cleanliness and upkeep of the front desk and shuttle van.

® Follow all safety, security, and hotel procedures during the overnight shift.

® Ensure that the morning breakfast in ready for our guests by 6am daily.

® Follow the hotel policies, including uniforms, time management, etc. Also, in charge of night auditor trainings.