Case Coordination Team Lead

📍Location: Williamsburg (On-site)⏱️ Hours: 9-5, Mon-Fri

• Oversee active caseloads across the team, monitoring quality, follow-through, and timely service coordination
• Act as a point of escalation for complex cases, stepping in to problem-solve, de-escalate, and guide coordinators as needed
• Coach and train coordinators on communication, documentation, and best practices to maintain a high standard of care
• Collaborate with leadership to track performance, identify gaps, and improve workflows and team efficiency