Intake Coordinator

📍 Office-based

💼 Full-time (36 hrs/week)

Job Description

The Intake Coordinator supports families from initial inquiry through enrollment, ensuring a warm, organized, and informed experience. This role gathers documentation, verifies benefits, coordinates across departments, and builds relationships with referral sources to expand access to ABA services.

What this person will do

• Provide clear, warm information to families inquiring about services

• Obtain and explain insurance benefits

• Collect, review, and track required client documentation

• Follow up with families to ensure timely completion of intake

• Coordinate with internal teams and provide enrollment updates

• Maintain organized client records and files

• Address insurance-related concerns during intake

• Build and maintain relationships with referral sources

Must have skills

• Intake, ABA, or insurance experience preferred

• Strong organization, time management, and attention to detail

• Excellent communication and interpersonal skills

• Ability to multitask in a fast-paced environment

• Empathic, professional, and team-oriented

• Proficiency in Gmail, Word, and Excel