Director of Operations

Job description

Our client, a service-based company, is seeking a reliable and competent Director of Operations to oversee the day-to-day activities of the company, ensuring that the organization is managed and performing efficiently and effectively.The ideal candidate must have extensive managerial and supervisory experience, as responsibilities include managing various departmental managers, 6 field managers, and 250 + employees. Responsibilities:Direct and coordinate the internal structure of an organization based on company policies, goals, and objectives to ensure an efficient working environmentProject a positive image of the organization, its employees, customers, and the industry while consistently improving customer service and satisfaction through the standard operating procedureEstablish quantitative and qualitative metrics, guidelines, and standards criteria and policies for evaluating and assessing the company's efficiency and effectivenessParticipate in the recruitment and training of managers and employees, organize and oversee their work and schedules, and conduct performance evaluations according to organizational policiesReview, analyze, and evaluate business procedures to identify opportunities for improvement and establish new policies and procedures that will improve day-to-day operationsLead coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processesQualifications:4 + years of experience as Director of Operations/Chief Operating Manager or any similar managerial roleSuperior knowledge of practices, theories, policies, and multiple operational functions and principles in handling finance, customer service, marketing, production, and employee managementPlan and manage new operational processes to develop innovative solutions for increased productivity and maximum efficiency to support rapidly shifting business demandsAbility to streamline and implement new structures, roles, and policies while adhering to industry regulations and legislative guidelinesExcellent verbal and written communication skills and strong working knowledge of data analysis and performance metrics using business management software (e.g., SAP, ERP, CRM)Ability to implement new roles and structures that improve productivity, efficiency, and speed to accommodate rapidly changing business demands within the scope of responsibilityLocation: Brooklyn, NYSalary: $200K