Customer Service Representative

Job description

We are seeking a friendly, detail-oriented Customer Service Representative to assist homeowners who are seeking help with government grant programs for home energy efficiency improvements.This role serves as a key point of contact, guiding customers through the process, answering questions, and ensuring accurate information is collected and communicated.The ideal candidate has excellent communication skills, is comfortable speaking with customers by phone and email, and can explain programs clearly and patiently.Responsibilities:Serve as the first point of contact for customers inquiring about government grants for home energy efficiency improvementsAnswer inbound phone calls and emails in a professional, friendly, and helpful mannerClearly explain program eligibility, application steps, and next actionsGuide customers step-by-step through the process, ensuring understanding and confidenceCollect and verify customer information accuratelyReview basic documentation and ensure required details are completeAssist customers with questions related to forms, timelines, and next stepsEscalate complex issues or questions to the appropriate internal team when neededEnter and update customer information accurately in internal systems or CRMTrack customer inquiries, application status, and follow-upsMaintain organized records and documentationEnsure all communication is accurate, consistent, and compliant with program guidelinesQualifications:Prior customer service experience (phone and email support preferred)Excellent verbal and written communication skillsStrong attention to detail and accuracyComfortable explaining information clearly to customers with varying levels of understandingProfessional phone presence and email etiquetteStrong organizational and time-management skillsAbility to multitask and manage multiple customer interactionsBasic computer skills and comfort learning new systemsKey Skills:Customer service and communicationPhone and email supportData entry and documentation accuracyProblem-solving and customer guidanceProfessionalism and empathyAttention to detail and follow-throughLocation: Brooklyn NYSalary: $65K