Office Manager

Job description

Our client, a performance driven third party logistics (3PL) company specializing in fulfillment, Amazon FBA prep, inventory management, and retailer compliant shipping, built on speed, accuracy, and visibility, is looking to hire an office manager.The Office Manager plays a central role in the day to day success by serving as the primary point of coordination between clients, sales, and internal operations. This role oversees new client onboarding, intake processes, ongoing client communication, and customer service. The ideal candidate is highly organized, detail oriented, and comfortable managing multiple workflows while delivering a high level of professionalism and responsiveness.Responsibilities:Client Onboarding and Intake:Manage onboarding for new clients from signed agreement through operational go liveCollect and organize client intake information including SKUs, inventory details, FBA and retailer requirements, and shipping preferencesEnsure all client data is accurately entered into internal systemsCoordinate with operations to confirm workflows, compliance rules, and timelinesClient Communication and Customer Service:Serve as the main point of contact for client questions, updates, and issue resolutionProvide clear and timely communication regarding inventory status, shipments, and operational milestonesMaintain professionalism and responsiveness in all client interactionsEscalate issues internally when needed and follow through to resolutionOffice and Administrative Management:Support leadership with scheduling, documentation, and internal coordinationMaintain organized records for clients, contracts, and operational documentsAssist with billing support, paperwork, and internal reporting as neededHelp improve processes related to onboarding, communication, and office workflowsCross Functional Coordination:Work closely with warehouse and operations teams to ensure client expectations align with executionSupport sales by preparing onboarding materials and maintaining handoff consistencyAct as the internal hub connecting clients, sales, and fulfillment teamsQualifications:2 plus years of experience in office management, customer service, client success, or operations supportExperience in logistics, fulfillment, warehousing, or e-commerce preferredStrong organizational and multitasking skillsExcellent written and verbal communication skillsComfortable working in a fast paced, detail driven environmentProficient with basic office systems, documentation, and internal toolsAbility to communicate clearly with both internal teams and external clientsLocation: Perth Amboy NJSalary: $85K