Executive Account Manager

Job description

An IT Solutions company is seeking a tech savvy and people-focused Executive Account Manager, to handle client accounts and maintain strong day-to-day relationships. This role requires strong customer service skills to manage accounts effectively, along with a solid general technical background. The ideal candidate is personable, socially adept, and passionate about technology, with the ability to connect with people and ensure client satisfaction. Responsibilities: Serve as the primary point of contact for assigned client accounts, ensuring smooth and consistent communication. Build, maintain, and strengthen customer relationships through proactive outreach and exceptional service. Understand client needs and collaborate with internal teams to deliver appropriate solutions. Monitor accounts, address issues, and support clients throughout their lifecycle, including upgrades and service enhancements. Skills: Strong interpersonal and communication skills, with the ability to connect well with clients. Basic technical understanding—or strong interest in technology—and the ability to learn quickly. Excellent customer service abilities and a relationship-driven mindset. Highly organized, proactive, and capable of managing multiple accounts simultaneously. Requirements: Prior experience in account management, customer success, or another client-facing role. Sufficient general technical knowledge to understand and discuss technology solutions at a high level (or a strong passion for tech with the ability to learn). Ability to maintain professionalism and positive representation of the company. Full-time availability for an in-office schedule. Location: Brooklyn or Lakewood | Hours: Full-time. | Salary: $60-80k +commission | Job#1027 |