Long Term Disability Team Leader

What You'll Do:
Fosters a learning culture within the team focused on coaching, regular feedback, accountability, and development that energizes their employees.
Recognize and reinforce behaviors that support learning, experimentation, and incremental innovation.
Demonstrates ownership of their claim inventory through proactive management and produces consistent high-quality results.
Provide transparent communication so our teams can make informed decisions.
Empower decision-making at the right level while promoting accountability and ownership of outcomes.
Works closely with claim managers by scheduling and participating in case plan sessions and attending their team's daily medical review sessions.
Utilize and proactively assess dashboard vs. various metrics reports to ensure consistent team and team performance.
Leverage AI-enabled tools and enterprise technologies (e.g., Co-pilot, ChatGPT, Tableau, PowerBI) to enhance decision-making, identify trends, improve claim quality, and drive operational efficiency.
Develop high performing team by providing growth opportunities, coaching and candid feedback to help others continue to learn and grow.
Champion adoption and responsible use of AI and digital tools within the team, encouraging innovation, automation opportunities, and data-driven performance management.
Works closely with LTD Director on customer, client, and organizational challenges.
Maintain Enterprise Mindset by acting in best interest of the entire company.
Manages team's claim performance according to published Quality and Compliance standards.
Ensure team alignment with established digital tools, standardized reporting, and AI supported best practices to achieve quality and compliance objectives.
Develop high-performing teams focused on continuous improvement and world-class experience by striving for excellence, not perfection, and learning from our missteps.
Partners with Director of LTD Operations and peer group to ensure contingency plans are in place to achieve outcomes when challenges arise, such as staffing shortages, new business, system implementation, etc.
Deliver excellent end-to-end customer experiences by embracing external and internal best practices, emerging technologies, and AI-enabled solutions to continuously improve claim management effectiveness and operational performance.
Partners with Account Management, Sales, and Director of Client Solutions to attend client visits/finalist presentations and responses to claim investigations / resolutions as needed.

What You'll Bring:
5+ years of long-term disability claim management experience preferred
Prior direct supervisor or management experience required
Ability to work with high sense of urgency
Bachelor degree preferred or applicable work experience
Strong verbal and written communication skills required
Maintain professionalism and flexibility despite conflicting demands
Strong acumen for customer needs; solid understanding of financial principles of business
Strong strategic and tactical skill set
Ability to prioritize critical objectives focusing on high impact activities
Demonstrate a mastery of Disability Claims Management, and the functional and technical knowledge and skills to perform the job
Demonstrate the ability to meet or exceed goals. Motivates staff towards desired outcomes
Ability to communicate clearly and succinctly with all levels of the organization. Encourage candor and openness to foster creativity and an exchange of ideas
Effective at disseminating information for staff to successfully fulfill their duties and responsibilities
Ability to manage complex and escalated issues with confidence and results
Able to adapt to changing and often ambiguous circumstances

It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above.

Pay Transparency
Salary range: $77,200-$128,700
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No

Skills Required
Prior direct supervisor or management experience
5+ years of long-term disability claim management experience
Strong verbal and written communication skills
Bachelor degree or applicable work experience
Ability to work with a high sense of urgency
Maintain professionalism and flexibility despite conflicting demands
Strong acumen for customer needs and understanding of financial principles of business
Strong strategic and tactical skill set and ability to prioritize critical objectives
Mastery of Disability Claims Management functional and technical knowledge
Demonstrated ability to meet or exceed goals and motivate staff toward outcomes
Ability to communicate clearly with all levels of the organization
Ability to manage complex and escalated issues with confidence and results
Able to adapt to changing and often ambiguous circumstances
Experience leveraging AI-enabled tools and enterprise analytics (Co-pilot, ChatGPT, Tableau, Power BI)