AI Operations Manager

Key Responsibilities:
Identify and prioritize AI and automation opportunities within GMO by defining problem statements, clarifying jobs-to-be-done, quantifying current costs, and articulating a clear value proposition in alignment with our LRP
Translate priority use cases into actionable requirements and build workflows and skills within approved platforms
Lead the end-to-end delivery of AI and automation solutions across the project lifecycle
Lead the operational rollout of AI solutions, including SOP development, user training, and adoption measurement
Partner cross-functionally with Product, Engineering, and other O&T teams to deliver integrated, scalable, and secure AI solutions aligned to NBCUniversal's enterprise governance standards
Engage external vendors to scope AI and automation solutions, while maintaining strong relationships to stay current on evolving capabilities
Act as a liaison to NBCUniversal's Enterprise AI organization to leverage training, accelerators, and best practices while contributing to broader AI enablement initiatives
All other duties as assigned

Qualifications
REQUIREMENTS:
Bachelor's degree in a media-related field preferred
8+ years of relevant experience in media, with experience delivering complex operational or automation projects
Strong proficiency in workflow documentation, technical analysis, project management, and product roadmaps
Strong executive communication skills with the ability to translate complex initiatives into business value
Background in television, film, or digital media distribution

PREFERRED QUALIFICATIONS:
Experience with project management and workflow systems and tools (Lucidchart, Airtable, Smartsheet, Microsoft Office 365)
Acute attention to detail
Good interpersonal communication skills
Comfortable compiling regular updates and presentations for an executive level audience
Able to work well in groups or teams
Highly organized
Availability to work flexible hours, including occasional off-hours, weekends, and holidays, to support 24x7 Operations
Able to easily 'translate' operational requirements to technical audiences
Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $115,000 - $140,000.

Skills Required
Bachelor's degree in a media-related field
8+ years of relevant experience in media delivering complex operational or automation projects
Proficiency in workflow documentation, technical analysis, project management, and product roadmaps
Strong executive communication skills and ability to translate initiatives into business value
Background in television, film, or digital media distribution
Experience with Lucidchart, Airtable, Smartsheet, and Microsoft Office 365 (project/workflow tools)
Acute attention to detail
Good interpersonal communication skills and ability to work well in teams
Comfortable compiling regular updates and presentations for executive audiences
Highly organized and able to work flexible hours, including occasional off-hours, weekends, and holidays
Able to translate operational requirements to technical audiences