Customer Care Advocate

Key Responsibilities
• Virtual roles work from a home office
• Respond to dental customer requests via telephone or email, providing excellent service to MetLife's customers who have insurance products or benefit plans.
• Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
• Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
• Enhance and strengthen the relationship between the customer and MetLife using effective communication skills, keen listening skills and empathy.
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.
Required Qualifications
• High School Diploma or GED equivalent. • 1 year of experience in customer service (includes call center, retail, and restaurants). • Ability to navigate across multiple computers monitors and programs (including Salesforce, Word, Excel, and Outlook) at one time while conversing with a customer.
Preferred Qualifications
• Prior Call Center or Customer Service Representative experience is preferred. • Strong computer/keyboard skills (ability to type efficiently). • Experience in handling dental or other types of insurance products. • Prior experience in a dental office. • Superb listening skills and professional oral communication skills to inspire trust and accountability though in an empathetic style which promotes a quality image of MetLife. • Previous experience with Salesforce is a plus.
The expected salary range for this position is $47 ,000 - $80,169 . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Skills Required
High School Diploma or GED equivalent.
1 year of experience in customer service (call center, retail, or restaurants).
Ability to navigate multiple monitors and programs (including Salesforce, Word, Excel, Outlook) while conversing with a customer.