IT Support Technician

Job description

In Office Only We’re looking for a dependable IT Support Technician / Help Desk Specialist to join our team. This role is responsible for providing hands-on technical support, troubleshooting issues, and ensuring users have the tools they need to work efficiently. What You’ll Do: • Respond to and resolve technical support requests involving hardware, software, networking, and user issues. • Set up, configure, and support workstations, printers, phones, user accounts, and other IT equipment. • Troubleshoot issues quickly and effectively while knowing when to escalate more complex problems. • Monitor systems and help identify potential issues before they impact operations. • Follow security best practices and maintain company IT policies and procedures. • Maintain accurate documentation of tickets, solutions, and processes. • Assist with technology projects, upgrades, and improvements as needed. What You Need: • Experience in a help desk, IT support, or similar technical role. • Strong troubleshooting skills and a solid understanding of Windows, networking, and common business applications. • Basic knowledge of cybersecurity and IT best practices. • Excellent communication skills and a customer-focused approach. • Ability to work independently, prioritize tasks, and manage a ticket queue effectively. Ready to join a growing IT team and make an impact?