Customer Service Coordinator

Job description

We are hiring a Customer Support / Service Coordinator to be the front line of our service operation. This role is critical to the customer experience. You will often be speaking with customers who are frustrated, stressed, or under pressure. Your responsibility is to listen, take ownership, communicate clearly, and drive each issue to resolution. This is not a “log a ticket and move on” role. It requires empathy, follow-through, and pride in helping people. If you are someone who feels personally invested in making sure customers are taken care of—and you don’t rest until the issue is resolved—this role will be a strong fit. What Success Looks Like Customers feel heard and supported Issues are owned from start to finish Communication is proactive and clear Follow-ups happen on time Problems are resolved with care Key Responsibilities Respond to customer inquiries via phone, email, and chat Resolve order issues, damages, and customer concerns Provide order updates and follow up on open cases Coordinate with internal teams to ensure timely resolutions Maintain accurate customer records Who We’re Looking For Empathetic and customer-focused Calm and professional under pressure Strong communicator and active listener Organized with excellent follow-through Able to manage multiple priorities Takes ownership and solves problems proactively This is a full-time, in-office position. We are only considering candidates who can work on-site full-time. Compensation $25–$33 per hour, based on experience and qualifications. Why Join Culinary Depot We hold high standards and support our team accordingly. Competitive compensation with performance-based reviews Medical, Dental, and Vision insurance 401(k) with company match Paid Time Off plus paid holidays Hands-on training, mentorship, and internal growth opportunities Fast-paced, collaborative, and execution-focused office culture About Culinary Depot Culinary Depot is a leading provider of commercial kitchen equipment and solutions, serving restaurants, institutions, and foodservice operators nationwide. We partner with our customers from initial design and equipment selection through installation and long-term support. Our business is built on expertise, accountability, and long-term relationships—not one-off transactions.