Chief Operating Officer (COO)

Job description

Job Description: Chief Operating Officer (COO) About The Company: A rapidly growing mid-sized e-commerce company with a team of a few hundred talented professionals. As we continue to scale, we are looking for a visionary, highly capable, and empathetic Chief Operating Officer (COO) to oversee the daily operations and lead the cross-functional teams into the next phase of the business expansion. Role Overview As the COO, you will be the operational backbone of the company and the primary go-to leader for all department managers , including Purchasing, Logistics, Warehousing, Marketing, and Accounting. We are seeking a rare leader: someone who is a firm, decisive driver of results , yet possesses the high emotional intelligence (EQ) required to lead with empathy and minimal friction . The mission is to harmonize the diverse departments, optimize the end-to-end supply chain, and execute the growth strategy at maximum capacity while maintaining a thriving, collaborative company culture. Compensation: $300,000+ Location: Central NJ Reports To: Chief Executive Officer (CEO) Key Responsibilities 1. Cross-Functional Leadership & Culture Act as the direct manager, mentor, and sounding board for the heads of Purchasing, Logistics, Warehousing, Marketing, and Accounting . Foster a high-accountability, low-friction work environment by resolving inter-departmental bottlenecks with diplomacy and clarity. Bridge the gap between strategic vision and daily execution, ensuring all teams are aligned with overarching company KPIs. 2. Operational Excellence & Scale Deeply understand the mechanics of each department to optimize workflows from inventory procurement to final-mile delivery. Oversee warehouse efficiency, fulfillment accuracy, and supply chain logistics to maximize margins and customer satisfaction. Ensure rigorous financial oversight in collaboration with the Accounting department to manage budgets, burn rates, and profitability. 3. Innovation & AI Integration Identify opportunities to integrate Artificial Intelligence (AI) and automation across operations (e.g., predictive inventory purchasing, AI-driven customer service routing, automated logistics tracking, or smart marketing analytics). Equip the team with modern tech stacks to reduce manual labor and allow employees to focus on high-impact, strategic work. 4. Strategic Business Expansion Partner with the CEO to design and execute aggressive business expansion plans (e.g., international scaling, new product lines, or omnichannel growth). Build, scale, and restructure teams dynamically to ensure we always have the "best players in the right positions" to handle increased capacity. Candidate Profile: Who You Are The "Firm yet Understanding" Leader: You know how to hold people accountable and set high standards, but you achieve this through respect, active listening, and empowerment—not through fear, micromanagement, or conflict. The E-Commerce Expert: You have a comprehensive understanding of the e-commerce lifecycle. You speak the language of logistics, understand digital marketing attribution, and can read a P&L statement with ease. The Future-Forward Technologist: You aren't just aware of AI tools; you understand how to practically apply them to scale operations and eliminate friction. The Systems Thinker: You look at a company of a few hundred employees and see a beautifully interconnected system that can always be optimized. Qualifications & Experience Experience: 8+ years of executive leadership experience (COO, VP of Operations, or equivalent), ideally within a scaling e-commerce or digital consumer goods company with 100 or 200+ employees. Proven Track Record: Demonstrated success managing multi-departmental operations (specifically supply chain, warehouse, and marketing synchronization). Tech Savvy: Proven experience implementing operational tech stacks, ERPs, and AI/automation tools to drive efficiency.