IT Support Technician

IT Support Technician – Lakewood, NJ
**In Office Only**

We’re looking for a dependable **IT Support Technician / Help Desk Specialist** to join our team. This role is responsible for providing hands-on technical support, troubleshooting issues, and ensuring users have the tools they need to work efficiently.

What You’ll Do:

• Respond to and resolve technical support requests involving hardware, software, networking, and user issues.
• Set up, configure, and support workstations, printers, phones, user accounts, and other IT equipment.
• Troubleshoot issues quickly and effectively while knowing when to escalate more complex problems.
• Monitor systems and help identify potential issues before they impact operations.
• Follow security best practices and maintain company IT policies and procedures.
• Maintain accurate documentation of tickets, solutions, and processes.
• Assist with technology projects, upgrades, and improvements as needed.

## What You Need:

• Experience in a help desk, IT support, or similar technical role.
• Strong troubleshooting skills and a solid understanding of Windows, networking, and common business applications.
• Basic knowledge of cybersecurity and IT best practices.
• Excellent communication skills and a customer-focused approach.
• Ability to work independently, prioritize tasks, and manage a ticket queue effectively.

**Ready to join a growing IT team and make an impact?**