Junior Technical Support - software

Job description

CHS is looking for a Junior Technical Support person to assist in the day to day software and technology, supporting both internal users and external clients. This person should be an out of the box thinker, with basic knowledge of hardware and a skill for learning and mastering software & technology. They should also have the ability to do basic research to help figure out solutions. This candidate will work as part of the R&D team to make sure our users and clients have the best experience possible. REQUIREMENTS FOR SUCCESS · Act as level 1 support for all company’s software for both internal employees and clients · Basic technical knowledge of hardware and software, installation and support. · Ability to listen and understand people's needs and present to team · Ability to work within internal ticketing system. · Ability for research CORE COMPETENCIES · Proactive · Customer focused · Time management & prioritization skills · Solutions oriented · Relationship building · Collaborative · Focused on continuous learning/ improvement · Analytical, critical thinking and reasoning skills · Innovative & solutions oriented · Out of the box mentality QUALIFICATIONS · Strong work ethic, and meticulous attention to details. Ability for documentation is a plus. · Ability to manage in a fast-paced environment with multiple high-level priorities · Ability to work independently to achieve goals, results oriented · Drive for excellence and a get-it-done attitude · Strong verbal and written communication skills WHAT WE OFFER · Competitive Salary · Benefits · Paid Vacation · Warm family environment Requirements Years of experience: 1-2 Contact Info State: New York City: Brooklyn Name: Michael Teller Email: [email protected] Phone: (347) 742-2280