IT Support Technician 2 - LI Campus

Job description

Touro University seeks an IT Support Technician to provide on-premises and remote support for instructional technologies, computer labs, libraries, classrooms, and offices at its Long Island campus in Central Islip. Responsibilities: • Provide technical support to students, faculty, and staff for hardware, software, networking, classroom technology, and AV systems • Set up, maintain, and troubleshoot AV equipment in classrooms, meeting rooms, and event spaces; record, edit, and post events • Log, monitor, and track requests in ServiceNow; maintain inventory records for hardware, software, and supplies • Manage access control and ID card systems (Genea) and the LI Campus Zoom phone system • Support high-stakes examination periods, including exam recording and ExamSoft/LockDown Browser assistance Qualifications: • Bachelor's degree in Information Technology, Computer Science, or a related field — or at least two years of related education and experience • Proficiency in Microsoft Office Suite; strong troubleshooting and problem-solving skills • Strong customer service orientation; ability to travel to other Touro NY campuses as needed Salary & Benefits: $45,600–$57,000/year. Comprehensive benefits including medical/dental/vision, 403(b) with match, tuition exemption, early-release Fridays, and generous PTO.